BDO Debt Solutions has identified and contained unauthorized activity involving its Debt Hub platform, an application used to support its insolvency and bankruptcy services. Additional security measures have been implemented and the incident is under investigation.
On October 13, Debt Solutions identified unauthorized activity involving customer information on its insolvency platform, Debt Hub. The incident relates to the Debt Hub platform, an application used exclusively by Debt Solutions in connection with its insolvency and bankruptcy services.
What happened?
Debt Solutions, which provides personal insolvency services in Canada, recently identified unusual activity involving its Debt Hub insolvency platform. Debt Solutions promptly took steps to address the activity and commenced an investigation. The unauthorized activity has resulted in unauthorized access of some data. Debt Solutions is identifying affected clients and will be notifying them directly.
The Debt Hub application is used exclusively for the insolvency and bankruptcy service offering.
When did Debt Solutions become aware of the issue?
Debt Solutions identified the issue on October 13, 2026, while investigating unusual system activity and performance concerns.
What kind of information may have been involved?
The investigation is ongoing. The information involved depends on your relationship with Debt Solutions. If you hired Debt Solutions, it may include your name and contact information, government identification, financial and credit information, employment and tax information, details about your assets or health (if provided), and information about your creditors, debts or court matters. Your notice will explain what information was involved in your case. Debt Solutions is working to determine the specific information involved.
If you only contacted Debt Solutions for a consultation and did not hire the firm, the information involved was limited to what you provided during the consultation.
Has the issue been contained?
Debt Solutions has taken steps to contain the activity, and there is currently no indication that it is ongoing. We continue to work with external cybersecurity specialists to investigate the incident.
Is the Debt Hub still available?
Yes. The Debt Hub remains operational while the investigation continues. Debt Solutions continues to monitor the environment closely and will take any additional steps recommended by its forensic investigators.
Will affected individuals be notified?
Yes. Debt Solutions will notify affected individuals directly. Debt Solutions expects to begin sending notices around October 30, 2026, and will continue sending them until all notices have been sent.
Are any other services that BDO provides affected?
Debt Hub is an application used exclusively by Debt Solutions to support its insolvency and bankruptcy services. It is not used by other BDO Canada practice areas.
Do I need to take any action?
While the investigation is ongoing, individuals should remain vigilant for suspicious emails, telephone calls, text messages or other communications that request personal or financial information. We also recommend reviewing financial account and credit card statements for unauthorized activity and reporting any concerns to the relevant financial institution.
If the investigation determines your information has been affected, you will be contacted directly with further information and guidance.
Has Debt Solutions contacted the authorities?
Yes. Debt Solutions has engaged with the appropriate authorities, including law enforcement, relevant regulators and privacy commissioners, and is working with them as the investigation continues.
Who can I contact if I have questions?
If you have questions or concerns about this incident, please contact:1 833-572-2316 |